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FMBC has always relied on its in-house team. This gave them control over the quality of their overall customer experience, ensuring that policyholders were not only taken care of in a timely manner but also in a way that put them at the center of the claims experience.
As the company grew, their in-house team could no longer handle the volume of claims, especially during a hurricane, tornado outbreak, or ice storm. Texas is a large state with many varying climates.
Should their claims team be in-house or through a third-party firm? What would the cost difference be? Would they see a decline in customer service if they used an external adjusting firm?
"We appreciate the prompt and professional response when we forward claims to Frontline. I am confident that they have the adjusters available to handle any size of claim or catastrophe situation."
FMBC came to us in the need of an independent adjusting firm to handle their inspections. They had already determined that it was no longer cost-effective for them to hire more staff adjusters to handle the expected growth and territory they were expanding into.
Because of the relationship formed through handling claims, the consulting had developed in order to keep the claims dept moving forward in a swift and efficient manner, keeping the policyholder’s interest #1.
FMBC now has swift and accurate claims resolutions, backed by photographic documentation, using up-to-date claims adjusting software.
They know that the quicker they can resolve a claim, the happier our insureds and agents are.
Frontline Claims Group partners with carriers to deliver efficiency, accuracy, and an unmatched level of customer service—protecting your policyholders and brand when it matters most.