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Get an experienced managing staff, a fully staffed office to handle the volatility, and an owner-led leadership team
More than just providing adjusting services, our approach to claims sets us apart from other firms. We’re owner-led, with hands-on experience with dozens of firms and carriers. We’ve seen what works, what doesn’t, and where others fall short.
We think about insurance adjusting in a unique way.
We are a neutral partner who is honest, has a focus on customer satisfaction, and drives business outcomes.
Our proven approach takes the inconsistent guesswork out of claims.
Our adjusters are able to be more efficient while still delivering outcomes that are thorough and fair.
Being licensed is just the starting point- it’s why we hire adjusters from our own school and training program, TheAdjusterGuy.com .
We’re able to focus on quality while not leaving hiring up to unknowns.
The flexibility of our services allows us to grow with you.
Use a little or a lot for claims services or consulting on how to best serve the needs of your policyholders.
Frontline is able to deliver efficiency, accuracy, and an unmatched level of customer service by only working with qualified adjusters. How is this done?
Every claim comes with its own nuances. Situations, laws, and policies can have a big impact on an accurate and fair estimate.
This is why we believe licensing is just the starting point for any adjuster. Ongoing education and a community of peers to offer support and answers to questions is critical to our success.
We prioritize education, training, and community through TheAdjusterGuy.com Adjuster School.
When a policyholder files a claim, they are typically in a stressful point of their life. A catastrophe or other event has occurred, and they need support.
In order for field adjusters to offer a high-level of customer service during this crisis, they too need support.
We maintain a low manager-to-adjuster ratio, giving managers the margin to help field adjusters, maintaining the quality of our work.
Insurance adjusters are a neutral party in-between carriers and policyholders. But in order for them to be provide outcomes that are consistently quick and fair, they need back office support.
We ensure every claim comes with with a fully-staffed back office, supporting the field adjusters, managers, policyholders, and carriers.
Efficiency and accuracy is achieved by hiring qualified adjusters.
If they are inexperienced, cut corners, or create customer service issues, the result can be costly. Re-inspections, legal action, and unhappy customers can be reduced through fair and competitive fee schedules.
We take care of our field adjusters so they can protect your policyholders and brand when it matters most.
Leadership matters as it sets the tone and vision for a company. When the owner is an investment group, it’s hard to evaluate if the firm is a good fit.
Frontline Claims Group is owner-led, with hands-on experience with dozens of firms and carriers. We’ve seen what works, what doesn’t, and where others fall short.
You work directly with our leadership team ensuring transparency, accountability, and a true partnership.
Through our hands-on experience with other firms, we’ve learned that growth has to be made at a healthy pace.
We value quality over quantity, seeking partnerships that align with our values and goals.
Finding the right partner is important to you, and it’s also important to us.
We’re not willing to compromise in order to grow for the sake of growing.
Frontline Claims Group partners with carriers to deliver efficiency, accuracy, and an unmatched level of customer service—protecting your policyholders and brand when it matters most.